Monday, April 23, 2007
there are times when you heard people saying when you are unlucky for the 1st time, there will be 2 more sway things will happen to you, in just a case of major or minor.
i used to think that this is so not true untill it happen to me.
have been working 4 days constant last week.
work was pretty bad cos many things had happened once and for all.
7 collegues got dismissed due to some major mistakes they had made,
they could prevent this from happening but... perhaps it's fate.
have been working in sitel for bout 9 months,
i've seen people leave, i've seen more new faces.
i prefer the time when i first came in.
the laughters, the cheerings when the particular team had a goal,
the people i know back den.. was good.
for now, everything had changed,
not for the better but for the worst.
2 of the shiftleaders will be resigning due to some problems,
almost all the shiftleaders are malays now,
and that maybe there will be some bias in between.
collegues were being so selfish and sickening.
this particular malay gal who sits beside me during 1 of the working days,
supposing 1 order was made by her and there were mistakes.
customer called back saying there's wrong order and it happen to be pick up by me.
got the details correctly and called the restaurant who is in charged.
instructions given by the malay gal is " all cheeseburgers to be plain with pattie only, and she grill the list of unwanted stuffs in the burgers.
restuarant manager said that, cheeseburgers plain is the same as hamburgers.
so i thought perhaps customers didn't said clearly hence there's mistakes.
i called back to cust, informing him of wad the manager told me.
cust insisted that he mentioned that he wants the cheeseburgers plain but with cheese.
i told the malay girl that cust wanted the burgers plain but with cheese and know wad?
that fcuking girl TOLD me to go and check the recordings whether the cust really said tat not and wants meto call back the restuarant manager to inform him!!
WHO IS SHE TO ORDER ME TO DO THINGS WHEN IT'S HER FCUKING JOB TO FIND OUT THE TRUTH INSTEAD OF ME?
i was damn angry yet i can't just sit there and ignore this when she dun care at all!!!
listen to recording and no doubt the customer was right, so i called back and tell the manager regarding wad's happening and request him to send the right burgers to exchange with cust.
cos we have the duty to recover the customer 1st before settling with restuarant later on.
this manager by the name of narin, i dunno he's malay or indian,
told me off in a harsh tone saying," it's not our fault wad, why should we send down the burgers lea?" i explain to him patiently and hope he will understand but i'm totally wrong!!!
he said he wants to speak to my shiftleader but at tat moment all the shiftleaders are in a meeting. so he wants me to get the sl to called him back once they are done and hung up my phone just like tat!!!!
i tell the malay girl everything and i tink most pro she is afriad tat she might get warning letter so she told me she will call the restuarant immediately.
when she puts down the phone 5 mins later, she said everything was okie already.
the manager said he will send the burgers down to the cust, tell her next time dun do this mistake again and tat now the sl dun have to call him back anymore!!!!!!!!!!!
she said the manager tell her all this in a normal soft tone!!!!
if you were me, how would you feel?
1st, the wrong order is not taken by me and i had to check for the agent.
2nd, i have to apologised to cust and restuarant.
3rd, restuarant refused to send the burgers down and insisted on getting the sl to call back.
4th, the agent called back and everything was okie already.
wad is this?
it's fcuking not my problem and why it seems tat i'm the one who took the order wrongly?
i'm just trying to help yet was treated by them like this?
the fcuking manager racist or wad?
and wad's more, he is just 1 fcuking manager among the rest and he is still under jenny.
who is he to act as if he's the boss like tat when he's just nothing?
and that malay agent, why is she ordering me around when she is just another newcomer?
i'm not racist but take a look and reflect wad i've said.
i'm in no wrong at all.
tat's definately not the end.
there's so many i wanted to say but i dun wanna bored you to death.
just 1 last one by a customer and i'm done with the job thing.
this customer called in to order and there's a change in his address.
got his postalcode and asked him to verify his address to me.
it's not hard to say the address rite?
he answer me back," you have the postalcode, you should have the address!"
so i tell him there's a need to verify once there's a new address.
so he tell me his address in a unhappy tone.
took his order which consist a 20 pc nuggets and i tink a burger or a meal.
asked him for the sauces he wants for his nuggets,
he said he wants 10 curry sauces!!!
so i tell him nicely tat there's a condiments policy and can i offered him 5 instead?
know wad he replied?
" wad? last time i called and request for 7 curry 7 sweet & sour they give me lor, i dun need any other sauces just the 10 curry sauces will do wad."
obviously he wants to argue with me,
with no other choices, i gave him wad he wants.
at that time, he is already very unhappy with me from the tone of his voice.
wanted to give him his order no. and the time to food will be reaching,
he hangs up my call immediately?
how fcuking rude is he?
he need 10 curry sauces for fcuk?
2 nuggets need 1 tub of curry, does he mean tat?
so wad if he had a meal, at most 6 or 7 curry will be enough for all!!!
he used the sauces to bath or drink it like water?
can't he talk nicely? operators are also humans like him!
i hate going to work...
there's not the end of my bad encounters.
i had a fall at the stairs of my block and it leaves 2 blue black each on my legs.
ytd i dye my hair and there's stains on my neck and forehead,
mum and sister used tissues dip with water and those japan sponge and scrub the stains,
the stains were clear but they scrub so hard till it's po pi.
it hurts badly and i have troubles bathing and washing my face cos when the wounds touches water or soap, the pain in unbearable!!!!!!
it got slightly better today though but it's ugly...=(
damn. that's how unlucky i have been...
oh ya, i love my black hair now. =D